1. Introduction

Flypark Ltd is committed to protecting your personal information and complying with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our services, website, booking systems, communications, or any related platforms.

2. Information We Collect

A. Personal Information

• Full name
• Email address
• Phone number
• Vehicle information
• Booking details
• Payment information
• Any information you provide when contacting us

B. Technical and Usage Information

• IP address
• Device information
• Browser type
• Site usage data
• Cookies and tracking information

C. Optional Information

• Feedback and survey responses
• Customer preferences

3. How We Use Your Information

We may use personal information for:

• Managing bookings and customer accounts
• Communicating confirmations, updates, and support
• Processing payments
• Maintaining secure parking operations
• Improving services and customer experience
• Marketing (opt-out available)
• Safety, security, and fraud prevention
• Legal/regulatory compliance

4. Legal Basis

We collect information when:

• Necessary for our services
• You consent
• Required for safety/security
• For legitimate business interests

5. How We Share Information

We do not sell personal data. We may share information with:

• Trusted service providers
• Law enforcement if legally required
• Professional advisers

6. Data Security

We use reasonable safeguards including secure servers, encryption where appropriate, restricted access, trained staff, and system monitoring.

7. Data Retention

We retain information only as long as needed for services, legal requirements, or dispute resolution. Data is deleted or anonymised when no longer needed.

8. Your Rights (NZ Privacy Act 2020)

You may request to:

• Access your information
• Correct inaccuracies
• Request deletion where applicable
• Restrict use
• Opt-out of marketing
• Withdraw consent

9. Cookies

We may use cookies to improve functionality and analyse performance. Cookies can be disabled in your browser.

10. Third-Party Links

We are not responsible for external websites.

11. Changes

Updates will be posted with a new “Last Updated” date.

12. Contact Us